Privacy
This policy explains how Naonis Pty Ltd handles information collected through the AI Flows website and enquiry process.
AI Flows Automation is another business name for Naonis Pty Ltd (ABN 87 666 938 496). Naonis Pty Ltd operates the AI Flows website. This policy explains the personal information we may collect through the website, how we use it, who may help us process it and the choices available to you.
It applies in addition to the website terms and any separate privacy or security terms agreed for a consulting engagement.
When you contact us or use the website, we may collect your name, email address, company name, phone number, location, enquiry and other information you choose to provide. We may also receive meeting preferences and campaign attribution information supplied through a booking or enquiry link.
We may automatically collect technical and usage information such as IP address, approximate location, device and browser details, pages viewed, clicks and referring links.
We use collected information to respond to enquiries, communicate with prospects and clients, arrange meetings, deliver requested services, maintain security, understand website use and improve our services and website.
We do not use information beyond these purposes without notifying you, unless permitted or required by law.
Where enabled, Microsoft Clarity may collect pseudonymous usage and technical information, including pages viewed, clicks, scrolling, device and browser details, heatmaps and session recordings. We use Clarity to understand website usability and improve the experience. Clarity is provided by Microsoft and is subject to Microsoft’s own privacy information.
The contact page uses Calendly to display availability and process bookings. Calendly receives the information you provide directly to it, along with relevant campaign attribution parameters from the page URL. You can contact us by email or phone instead.
We may use trusted providers for hosting, email, meeting bookings, analytics and other website operations. Providers receive only the information reasonably needed for their purpose. We do not sell personal information.
The website may use Microsoft Clarity, Google Analytics or similar technologies where configured. These technologies help us understand site performance and usage. Cookies and similar storage may also be used for essential website functions.
You can manage cookies and similar technologies through your browser settings. Disabling them may affect parts of the website.
We may disclose information where needed to provide a requested service, support an agreed engagement, protect the website and our legal rights, comply with law or support a sale or restructure of the business. Some providers may process information in Australia, the United States or another country where they operate.
We retain information only for as long as reasonably needed for the purpose it was collected, an agreed engagement or our legal obligations. We take reasonable precautions to protect personal information, but no internet transmission or storage system can be guaranteed completely secure.
You can ask us to access or correct personal information we hold about you, request deletion where appropriate, withdraw consent where processing relies on consent, or raise a privacy concern. We may need to verify your identity before responding.
To make a request, email hello@aiflows.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
The website is intended for people aged 18 or over. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.
We may update this policy when our website, services or information practices change. The current version will be published on this page.
For questions, concerns or complaints, contact hello@aiflows.au.
Effective date: 29 July 2026.
